DECLARATION OF CONFORMITY WITH ACCESSIBILITY REQUIREMENTS
for services provided by S.C. TIMESAFE S.R.L. through the Pago app

1. Service provider identification

‍Name of the economic operator: S.C. TIMESAFE S.R.L.
Registered office: Bucharest, Romania
Trade Register registration number: J2016001658238
Unique fiscal identification code: 35968582
‍
2. Description of services
‍
Pago is a mobile app that offers users the following services:
· Payment of bills to suppliers and viewing the history of payments made to them.
· Electronic top-up of prepaid SIM cards for phone numbers valid on Romanian territory
· Obtaining financial offers and issuing an RCA / travel insurance policy
· Payment of taxes and fees set by public institutions
· Payment of the road vignette (Rovinieta)
· Payment of the bridge-crossing fee
· Other services arising from the app\u2019s Terms and Conditions
‍
3. Declaration of conformity
S.C. TIMESAFE S.R.L. hereby declares that the services provided through the Pago app comply with the accessibility requirements laid down in Romanian Law no. 232/2022 on the accessibility requirements applicable to services.
‍
4. Accessibility requirements implemented
In accordance with the legal provisions, the Pago app implements the following measures to ensure accessibility:
‍
4.1. Information for assessing how services meet accessibility requirements
The Pago app has been adapted and developed to comply with accessibility principles, in order to ensure that our services can be used by all people, including those with disabilities. Our development process includes accessibility testing, periodic evaluation and continuous improvement to ensure compliance with legal requirements and industry best practices.
‍
4.2. General description of services in accessible formats
All services offered through the Pago app are presented to users in an accessible format, with clear information, logically structured and easy to follow. The user interface is designed to be intuitive, with distinct visual elements, legible text and interactive components that are easy to identify and use.
‍
4.3. Descriptions and explanations for understanding how the service works
For each service offered, the Pago app provides:
· Step-by-step instructions for carrying out operations
· Clear explanations for every field that must be filled in
· Visual and textual feedback confirming actions
· Contextual assistance and answers to frequently asked questions
· Explicit error messages and suggestions for remediation
· Interactive tutorial for new users
· Support via email or phone for complex situations
‍
4.4. Accessibility of products used for the provision of the service:
· The app is compatible with various devices, operating systems and assistive technologies
· The interface complies with mobile app accessibility standards
· Information is available through multiple sensory channels (text, images, tactile feedback)
· Content is presented in an easy-to-understand way, using clear and concise language
· Information is presented in ways that users can perceive, regardless of their abilities
· Textual content is optimized to be compatible with screen readers
· Fonts are sized appropriately, with sufficient contrast and adjustable spacing
· Non-textual content (images, icons) is accompanied by alternative descriptions
· Electronic information is provided in a coherent manner, being perceivable, operable and understandable
· The app is developed according to responsive design principles
· The interface is consistent, predictable and intuitive
· Interactive elements are large enough to be easy to operate
· Navigation can be performed through various methods (touch, voice, keyboard)
· We offer technical support via email and phone
· Usage guides are available in accessible formats
· Support staff are trained to help users with various accessibility needs
‍
4.5. Harmonized standards and technical specifications applied
· WCAG 2.1 principles (Web Content Accessibility Guidelines), adapted for mobile applications
· Standard EN 301 549 "Accessibility requirements for ICT products and services"
· Mobile accessibility guidelines specific to the iOS and Android platforms

4.6. Explanation of how services meet applicable accessibility requirements
· Inclusive design: The interface was designed with the diverse needs of users in mind
· Testing with real users: We involved people with various disabilities in the testing process
· Compatibility with assistive technologies: The app works correctly with screen readers, magnifiers and alternative input devices
· Accessible content: All information is presented in accessible formats, with alternative text for images
· Adaptability: The interface adapts to user preferences (text size, contrast)
· Robustness: The app works consistently across different devices and configurations
· Clear feedback: Users receive clear confirmations and notifications for their actions
‍
5. Methods used to ensure accessibility
To ensure compliance with accessibility requirements, we have implemented the following measures:
· Developing the app according to WCAG 2.1 standards (Web Content Accessibility Guidelines)
· Regular accessibility testing with the participation of users with different types of disabilities
· Training staff on accessibility requirements and how to implement them
· Continuous monitoring of the level of accessibility and periodic updates to the app to improve it
‍
6. Limitations and exceptions
At the time this declaration was issued, some accessibility aspects are still being implemented or are subject to exceptions in accordance with Article 14 of Romanian Law no. 232/2022.
‍
7. Contact details for accessibility issues
To report accessibility problems and request additional information, users can contact:
Customer Support Department
- Email: ajutor@pago.ro
- Phone: +40 730 075 127
- Contact form: available in the "Share your feedback" section inside the Pago app or on the website here: https://www.pago.ro/en/gestionare-accesibilitate
‍
8. Review and update of the declaration
This declaration was drawn up on 27.06.2025 and will be reviewed at least once a year or whenever significant changes are made to the services provided through the Pago app.
‍
9. Commitment
S.C. TIMESAFE S.R.L. is committed to continuously improving the accessibility of its services, responding promptly to user feedback and implementing industry best practices in digital accessibility.